4 Jobs in Hebron, KY
ZEISS Group is Hiring a Customer support specialist Near Hebron, KY
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of labs. They
are the main liaison between our customers, sales and lab operations that assures information between all
parties are accurate to the customer satisfaction.
Customer Service Support Specialists prime responsibility will be in one or more of the following areas :
outbound call stacks and or Remake / Returns process, including credits. A Support Specialist requires little or
no supervision. Support Specialists are required to have essential skills to do analysis and trouble shoot
current / previous orders. Although a Support Specialist main function is not to take incoming calls, they may
be required to assist when call volume is high.
PRIMARY RESPONSIBILITIES
agent.
Contacts a large volume of customers to resolve order issues by acting as an expert in analyzing and
troubleshooting on previous and current orders.
- Operates as an expert in making changes to orders for orders to drop directly into production.
- Recommends specific lenses / coatings to customers.
- Coordinates returns in accordance with standard processes and procedures.
- Provides accurate pricing and / or discounts on orders.
- Applies accurately credits and codes redo orders.
- Manages assigned strategic accounts.
- Identifies and escalates system issues.
- Follows safety standards and reports any safety concerns to leadership.
SECONDARY RESPONSIBILITIES
- Performs other duties as assigned.
- Assists with incoming calls.
QUALIFICATIONS
EDUCATION
Required
HSD / GED General
Preferred
Not Applicable
CERTIFICATIONS / LICENSES / REGISTRATIONS
Required Preferred
Not Applicable ยท ABO Certification
EXPERIENCE
Years & Type Required
- 1 2 Years of ZEISS experience or ABO certified optician or equivalent experience
- Previous 10 key or data entry experience
Years & Type Preferred
- Optical experience
- Experience with ZEISS management systems (i.e., DVI, SAP, Eyefinity or equivalent)
KNOWLEDGE / SKILLS / ABILITIES
Required Knowledge / Skills / Abilities
- Ability to proficiently work as a Senior Representative, Customer Service
- Ability to multi-task, prioritize, and use time effectively.
- Demonstrated advanced proficiency in providing technical consultations
- Ability to navigate multiple systems effectively
- Proven ability to navigate difficult customer situations, while working in a fast-paced environment
- Strong verbal and written communication skills
- Display high level of listening and comprehension skills
- Customer orientation and ability to adapt / respond to different types of personalities
Preferred Knowledge / Skills / Abilities
Not Applicable
Your ZEISS Recruiting Team :
Emilio Arias
Last updated : 2024-05-03
Job Summary
Full Time
Durable Manufacturing
$42k-53k (estimate)
05/04/2024
07/16/2024
zeiss.com
WHITE PLAINS, NY
7,500 - 15,000
1969
DR MICHAEL KASCHKE
$50M - $200M
Durable Manufacturing
Related Companies
About ZEISS Group
ZEISS is an internationally leading technology enterprise operating in the fields of optics and optoelectronics. In the previous fiscal year, the ZEISS Group generated annual revenue totaling 6.3 billion euros in its four segments Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets (status: 30 September 2020). For its customers, ZEISS develops, produces and distributes highly innovative solutions for industrial metrology and quality assurance, microscopy solutions for the life sciences and materials research, and medical technology sol ...
utions for diagnostics and treatment in ophthalmology and microsurgery. The name ZEISS is also synonymous with the world's leading lithography optics, which are used by the chip industry to manufacture semiconductor components. There is global demand for trendsetting ZEISS brand products such as eyeglass lenses, camera lenses and binoculars. With a portfolio aligned with future growth areas like digitalization, healthcare and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. The company's significant, sustainable investments in research and development lay the foundation for the success and continued expansion of ZEISS' technology and market leadership. With over 32,000 employees, ZEISS is active globally in almost 50 countries with around 30 production sites, 60 sales and service companies and 27 research and development facilities. Founded in 1846 in Jena, the company is headquartered in Oberkochen, Germany. The Carl Zeiss Foundation, one of the largest foundations in Germany committed to the promotion of science, is the sole owner of the holding company, Carl Zeiss AG. Data privacy: www.zeiss.com/data-protection Imprint: http://zeiss.com/publisher This is ZEISS's official LinkedIn account. It follows the ZEISS Netiquette: www.zeiss.com/netiquette
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The job skills required for Customer support specialist include Customer Service, Written Communication, Data Entry, Listening, Troubleshooting, Customer Sales, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer support specialist positions, which can be used as a reference in future career path planning. As a Customer support specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer support specialist. You can explore the career advancement for a Customer support specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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